To reach the hotel staff, please find the details for each department below:

Reception
Email: reservation@sthavel.com
Phone: +420 770 128 597
Toll-Free #: Not available
SMS: Not available

Reservation
Email: reservation@sthavel.com
Phone: +420 770 128 597
Toll-Free #: Not available
SMS: Not available

Housekeeping
Email: reservation@sthavel.com
Phone: +420 770 128 597
Toll-Free #: Not available
SMS: Not available

Maintenance
Email: reservation@sthavel.com
Phone: +420 770 128 597
Toll-Free #: Not available
SMS: Not available

There is a designated luggage storage area located in the passage.
Please contact the reception, which is open from 10:00 to 15:00, and they will provide you with the entrance code.

You are able to check in anytime after 14:00. We do not offer an early check-in. Guests who arrive early can use our facilities free of charge before check-in.

To submit your feedback, please send an email to: reservation@sthavel.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

Children are welcome.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: reservation@sthavel.com.

Wifi is available at the property.
• Standard wifi 50 Mbit/s: Free.
• There is no high-speed internet available.
• Allowed for an unlimited number of devices.
• The network is secured.
• There is no ethernet connection.
• Both 4G and 5G networks are also available.
• Complementary smartphones are not available.
Instructions for connecting to the Wi-Fi network are available in the room.

We do not have any promo code available.

To ensure maximum security of your personal belongings, you will find a safe in each room

Breakfast is served daily from 08:00 to 10:00.
The breakfast is served in KOGO restaurant.

Sorry, we are unable to serve breakfast in rooms.

We apologise that we are unable to accommodate special requests.

• If you have booked directly with the hotel:
We offer two types of cancellation policies:
- Non-Refundable: The full amount is charged at the time of booking and cannot be refunded under any circumstances.

- Free Cancellation: You can cancel free of charge up to 5 days before check-in. If you cancel later or in case of no-show, the full amount will be charged.

To cancel your reservation, please send an email to: reservation@sthavel.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.

To cancel a reservation:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to cancel the reservation.

Refunds will depend on the cancellation policy clearly stated at the time of booking and in the confirmation email.
Please kindly note the property is not able to make any exceptions to this policy.

This is our address
Havelská 500/25, 110 00 Praha 1-Staré Město, Czechia.
Click on DETAILS to see it on the map

Unfortunately, we don't provide any tourist pass

Although Residence St. Havel is equipped with elevators, we prefer not to guarantee their availability, as they are located in an older building and may occasionally be out of service.

The residence consists of 5 floors.

To make a specific room request:
If you have not booked yet: please indicate your request in the "comment" section when booking.
If you have already booked: please send an email to: reservation@sthavel.com with the following information:
 • Full name
 • Check-in date
 • Request
 • Reservation or accommodation number
 • Phone number
 • Email address

Unfortunately we do not have the right infrastructure for wheelchair access.
For more details on our infrastructure, please contact us by email at reservation@sthavel.com.

To make a specific room request:
If you have not booked yet: please indicate your request in the "comment" section when booking.
If you have already booked: please send an email to: reservation@sthavel.com with the following information:
 • Full name
 • Check-in date
 • Request
 • Reservation or accommodation number
 • Phone number
 • Email address

We don't provide room service.

Check-out is until 10:00. We are not able to offer late check-outs Guests can use our facilities free of charge even after check-out.

We can provide you with an extra bed at a rate of 25 EUR/night.

Our residence is independent.
- Star rating: 4 stars.
- Service category: Midscale.

• If you have booked directly with the hotel:
To confirm your reservation, please send an email to: reservation@sthavel.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.